Terms of Service

1. The Service

TheQuandary lets you validate or discover startup ideas by running AI-simulated customer reactions and generating reports, interviews, and related outputs (“Output”).

2. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract. You are responsible for activity under your account and for keeping your login secure. Authentication is provided through Auth0; your use of it may be subject to Auth0’s terms.

3. Credits, payments, and refunds

• Certain features consume credits. You may purchase credit packs through our payment processor, Stripe.
• Prices are shown at checkout and may change prospectively.
• Credits are a prepaid right to use features. They have no cash value, do not expire, and are non-refundable except where a refund is required by law.
• If a charge is reversed or fraudulent, we may suspend access and adjust your balance.

4. Your content and license to us

You retain ownership of the ideas, descriptions, personas, and other materials you submit (“Your Content”). You grant us a limited, worldwide, non-exclusive license to host, process, and transmit Your Content solely to operate and improve the Service — including sending it to our AI provider to generate Output — and to create de-identified, aggregated data. You represent that you have the rights to submit Your Content and that it does not infringe others’ rights or violate law.

5. Output and no guarantees

Output is generated by AI and reflects simulated, probabilistic predictions — not real customers, market research, financial advice, or any guarantee of outcomes. You are solely responsible for decisions you make based on Output. We do not warrant that Output is accurate, complete, or fit for any particular purpose.

6. Acceptable use

You agree not to:

• Break the law or infringe others’ rights using the Service.
• Submit unlawful, harmful, or others’ confidential content without rights to do so.
• Reverse engineer, scrape, overload, or disrupt the Service or its infrastructure.
• Resell or provide the Service to third parties except as expressly permitted.
• Attempt to circumvent usage limits, credits, security, or access controls.

7. Third-party services

The Service relies on third parties (including Auth0, Stripe, OpenAI, Resend, and Cloudflare) and incorporates publicly available content. We are not responsible for third-party services, and your use of them may be subject to their terms. See our Privacy Policy and open-source attributions.

8. Intellectual property

The Service, including its software, design, and branding, is owned by us and our licensors and protected by law. Except for the rights expressly granted to you, we reserve all rights. Subject to these Terms, you may use the Output you generate for your own business purposes.

9. Termination

You may stop using the Service and delete your account at any time from Settings → Delete account, which permanently removes your data as described in the Privacy Policy. We may suspend or terminate access if you violate these Terms or to protect the Service. Sections that by their nature should survive termination will survive (e.g. content license for de-identified data, disclaimers, limitations of liability).

10. Disclaimers

THE SERVICE AND OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS, ARISING FROM OR RELATED TO THE SERVICE OR OUTPUT. OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM OR (B) USD $100.

12. Indemnification

You agree to indemnify and hold us harmless from claims, damages, and expenses (including reasonable legal fees) arising from Your Content, your use of the Service, or your violation of these Terms or law.

13. Governing law and disputes

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. You and Corra LLC agree that the exclusive venue for any dispute arising out of or relating to these Terms or the Service will be the state and federal courts located in California, and each party consents to the personal jurisdiction of those courts. Nothing in these Terms limits any non-waivable rights you have under California law, including your rights under the California Consumer Privacy Act.

14. Changes to these Terms

We may update these Terms from time to time. We will update the “Last updated” date and, for material changes, provide additional notice where required. Continued use after changes take effect constitutes acceptance.

15. General

These Terms, together with the Privacy Policy, are the entire agreement between you and Corra LLC regarding the Service and supersede any prior agreements on that subject. If any provision is held unenforceable, the remaining provisions stay in effect. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. We are not liable for delays or failures caused by events beyond our reasonable control.

16. Contact

Questions about these Terms? Email Corra LLC at thequandary@corralimited.com.